AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |
Back to Blog
Apple remote careers12/17/2022 ![]() ![]() Experience with macOS, iOS, is preferred.Ability to work independently and as part of a team.Excellent written and oral communication skills to thrive in a fast-paced environment.Strong interpersonal and organizational skills.Capacity to multi-task and quickly prioritize duties.Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware.Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences.Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work.Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity.Performs all job responsibilities in alignment with the core values, mission and purpose of the organization.Other duties and special projects as assigned.Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues.Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction.Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues.Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers.Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction. APPLE REMOTE CAREERS PROWhat you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution. Choose an assigned desk, a shared desk, or connect remote from your home office. Jamf operates as a choice-based office model. We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust. APPLE REMOTE CAREERS TVWith Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. ![]()
0 Comments
Read More
Leave a Reply. |